Customer Initiated Order Cancellation:
Once you have already placed your order, you can’t cancel it. Once you receive the merchandise, you may return the item(s) in accordance with our return & exchange policies.
PS Initiated Order Cancellation:
Although it is rare that it would be necessary for PS to cancel an order, we reserve the right to deny any orders from a customer where the following situations arise:
Orders cannot be processed due to an error in information you have provided, which may include, but are not limited to:
- incorrect Credit/Debit Card number, expiration date or card security value.
- Incorrect Billing information. The billing information you provide is different from information your financial institution has on record.
- Insufficient/Incorrect shipping address (street address, city, state, zip or postal code).
- Fraudulent information.
Merchandise Shipping Delay or Unavailability
If a product is delayed out of our fulfillment center or becomes unavailable, PS may cancel the order.
Resale of Merchandise
PS is a private label brand. To protect its intellectual property rights, suspected resale of our merchandise for personal or business profit is strictly prohibited. Any orders found to have characteristics of reselling will be cancelled. We reserve the right to cancel all subsequent orders from such customers.
Reshipping of Merchandise
PS's policies do not allow merchandise to be reshipped. Any orders shipping to 'Freight Forwarding Companies' may be cancelled.
Previous Fraudulent Order History
PS may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. PS may also refuse any orders connected with a previous credit card dispute.
IMPORTANT INFORMATION REGARDING YOUR CREDIT CARD:
PS reserves the right to request additional evidence or proof of billing information.
If you have any query regarding the validity or amount of a charge related to an order with PS, please email our Customer Service Department at firstname.lastname@example.org
PS will prosecute to the fullest extent of the law any fraudulent activities related to the reversal of a valid charge for an order filled and delivered to the customer.