Most commonly, car transportation firms cannot provide you with specific pickup and delivery times. This is largely due to unforeseen circumstances like traffic and breakdowns that may cause delays.
However, constant communication with the transporter, better preparation, and patience can make the entire process a positive experience for the transporter and yourself.
Before delivery, set up a meeting in a place that is easily accessible to both you and your transporter. Even better, set the meeting point at a nearby parking lot if the streets around your neighbourhood are crowded and potentially difficult for a truck to navigate through.
If you are unable to release your vehicle to the transporter personally, get someone you trust to handle the delivery. Below are more delivery and pick up tips.
Delivery: Details Confirmation
Before you meet with your car transporter, make sure that you fully understand service payment terms. When you meet, confirm the contract terms, insurance terms, payment information and contact information. Ask the driver any last-minute questions you may have in regards to the shipping service.
Prepare your car for transit according to the shipper’s preparation guidelines even before the arrival of the shipping truck. In addition, remind the trucker of any mechanical issues your vehicle might have, such as clutch being stuck or how to turn off the alarm. These will help the transporter make the necessary preparations as well as offer you an accurate price for the service.
Delivery: Car Inspection
Your transportation company will carry out an inspection of your car. It is vital that you ensure that this step is done as thoroughly as possible. At the end of the process, you will get a bill of lading document that includes the driver or shipping agent’s inspection remarks – you will be required to sign the document during delivery and pickup.
Before loading the car on the trailer, make a note of its odometer reading. Since the car will be driven a little for loading and unloading purposes, the mileage shouldn’t change significantly. In some cases, like preparing your POV for a PCS, the transporter will require extra documentation, so make sure you carry copies with you.
Pickup: Be on Time
Once you arrive at the destination, make sure that you are on time to meet the transporter. Carry out another thorough inspection and compare the car’s current state against the records. A record of your vehicle’s condition before and after transportation is very important in rare cases where it is damaged.
If you cannot personally conduct the inspection, have someone you trust do it. Carry a flashlight if your transporter arrives at night, and inspect the car at the site.
Remember, your car will have traveled as if you had driven it yourself. It will have gone through the same snow, dust, road debris and more. After the cosmetic inspection, check the undercarriage, odometer, and start the engine to confirm the absence of mechanical problems.
Follow through with the contract you signed with the carrier at the beginning of the process. Once the inspection is completed, you will be asked to sign the bill of lading, which finalizes the transaction.
After Shipping Service
In case of damage to the car during shipping, make sure it’s noted in the bill of lading before you accept your car. Initiate claim filing at once, according to the shipper’s guidelines, ensure that the trucker or agent signs the record of damages, and file with your insurance in the course of 24 hours.
For most shippers, shipping is complete once your car is delivered. If you’ve had a positive experience, leave feedback on their website and social media outlets.